Comms Lab: Explore the story
Defusing strong emotions - how to consolidate your gains by exploring their story. Fifth video in a series on the NURSE acronym
Tag Empathy
Comms Lab: Supportive Statements
What is a Supportive Statement, and Why is it the Only Thing That Helps Sometimes? Fourth video in a series on the NURSE acronym
Comms Lab: Respect
The Top 5 most important things I've learned about how to express Respect, Praise and Appreciation; and how we can integrate these skills into our work and life.
Comms Lab: Understand the Driver
Respond to Emotion by Understanding the Driver. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Comms Lab: Name the Emotion
Respond to Emotion by Naming It. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
On Camshafts and Communication
If only I knew my camshaft from my timing belt then I might even be ready for a career change...
Suffering together
I was having a busy week at work. At 2:30 am one night I finally got to see an 89 year-old man quietly waiting in a corner cubicle.