Comms Lab: De-escalation
De-escalating Challenging Emotions in Others - A Battle-Tested Approach. The brain-based model simple enough to apply in the heat of the moment
De-escalating Challenging Emotions in Others - A Battle-Tested Approach. The brain-based model simple enough to apply in the heat of the moment
Hayden Richards discusses the cognitive-emotional skill of reframing, and why he believes it is the unsung hero of communication skills