Comms Lab: Episode 3
De-escalating Challenging Emotions in Others – A Battle-Tested Approach.
As clinicians, we pride ourselves on our ability to solve problems, and explain our reasoning.
And yet, if we apply this mindset to the task of de-escalating someone in a heightened emotional state, the results can be disastrous.
Why is this so?
Is there a better way?
In this video, I share the brain-based model that has served me well, time-and-again in the emergency department, and has opened the way for an agreeable resolution to many interactions that might otherwise have been unsalvageable.
I like it because it is simple enough to apply in the heat of the moment and it allows me to turn my problem-solving mind to a task that it otherwise has no business tackling: defusing intense emotions.
0:45 – The 3 Human Needs
1:12 – Amygdala Hijack
2:00 – What to do about it
2:52 – Emotional Validation (What do you really do about it?)
3:23 – Establishing Understanding
4:20 – Giving them Control
4:47 – How it really happens
5:23 – A Metaphor: Driving your car
- Christian K. Finding Confidence in Conflict. TEDxDayton, 2017
- Christian K. Finding Confidence in Conflict. 2020
- Comms Lab with Hayden Richards on YouTube
- Sunday Synapse Newsletter
A path to highly effective communication skills