Comms Lab: Structure

Comms Lab: Episode 6

Why Adding Structure Will Completely Change Your Difficult Conversations.

When we’re talking casually with a friend, you don’t tend to give any importance to the structure of your conversation, and that’s a good thing.

But difficult conversations are different.

In difficult conversations, the sequence in which you say things and care with which you keep yourself and the other person oriented within the conversation, can make a big difference to the outcome.

In this video, we look at why adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations.

0:42 – Why is structure important: Orientation and Predictability
0:50 – The Big Tradeoff: Predictability vs Novelty
1:32 – A Metaphor: The Comedian’s Volunteer
3:20 – It’s Your Responsibility


Comms Lab

A path to highly effective communication skills

Dr Hayden Richards LITFL Author Comms Lab

Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids. | LinkedIn |

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.