Category Comms Lab

Dr Hayden Richards is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Comms Lab Hayden Richards LITFL 340 4

Comms Lab: I-Messages

Comms Lab 42: I-Messages: A Tool for Conflict Management at Work. How do we assert ourselves in a conflict without triggering defensiveness in the other person?