Comms Lab: Graded Assertiveness
Comms Lab 39: Mastering the Phone Referral: Dealing With Referral Pushback, the 5 Simple Strategies
Dr Hayden Richards is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.