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Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Respect

The Top 5 most important things I've learned about how to express Respect, Praise and Appreciation; and how we can integrate these skills into our work and life.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Name the Emotion

Respond to Emotion by Naming It. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Structure

Structure Difficult Conversations. Adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: The Strong Finish

Getting started in a difficult conversation, is at least half the battle. Here are the 3 most valuable strategies for navigating the back half of any difficult conversation.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: The Good Start

Often the hardest part of any difficult conversation is just getting started. In the time-pressured world of healthcare, embarking on a difficult conversation is a particularly daunting prospect.