Comms Lab 39: Mastering the Phone Referral: Dealing With Referral Pushback, the 5 Simple Strategies
Comms Lab 38: Mastering the Phone Referral: 5 Things You Must Understand BEFORE You Call
Comms Lab 37: Mastering The Phone Referral: Comparing Structured Approaches. Comparing ISBAR, PIQUED, and The 5Cs
Comms Lab 36: Negotiation: Adversaries or Partners? final episode in understanding and managing 'The Impossible Conversation'