Comms Lab: Referral Pushback
Comms Lab 39: Mastering the Phone Referral: Dealing With Referral Pushback, the 5 Simple Strategies
Tag mutual understanding
Comms Lab: Before you call
Comms Lab 38: Mastering the Phone Referral: 5 Things You Must Understand BEFORE You Call
Comms Lab: Phone referral
Comms Lab 37: Mastering The Phone Referral: Comparing Structured Approaches. Comparing ISBAR, PIQUED, and The 5Cs
Comms Lab: Adversaries or Partners?
Comms Lab 36: Negotiation: Adversaries or Partners? final episode in understanding and managing 'The Impossible Conversation'