Comms Lab: Before you call

Comms Lab: Episode 38

Mastering the Phone Referral: 5 Things You Must Understand BEFORE You Call

As clinicians, we engage in negotiation every day – with our patients and with our colleagues.

Phone referrals, Consults, Admission Handoffs – whatever you want to call them – are one of the biggest communication challenges in medicine.

In this video, I discuss what I think are the 5 key things you need to understand before you pick up the phone to call that inpatient doctor.

Got feedback for me? Great! I’m always trying to make my videos better and more relevant. Let me know what you think in the comments section, or anonymously via jotform

0:00 – The 5 Things…
0:48 – 1. The Patient
2:25 – 2. The Timing
3:18 – 3. The System
4:28 – 4. The Recipient
5:27 – 5. The Importance of Trust


Further reading

More from the Comms Lab


Comms Lab

A path to highly effective communication skills

Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids. | LinkedIn |

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