Comms Lab: Referral PushbackComms Lab 39: Mastering the Phone Referral: Dealing With Referral Pushback, the 5 Simple StrategiesHayden RichardsJune 8, 2022
Comms Lab: Before you callComms Lab 38: Mastering the Phone Referral: 5 Things You Must Understand BEFORE You CallHayden RichardsMay 31, 2022
Comms Lab: Phone referralComms Lab 37: Mastering The Phone Referral: Comparing Structured Approaches. Comparing ISBAR, PIQUED, and The 5CsHayden RichardsMay 23, 2022
Comms Lab: Adversaries or Partners?Comms Lab 36: Negotiation: Adversaries or Partners? final episode in understanding and managing 'The Impossible Conversation'Hayden RichardsMay 17, 2022
Comms Lab: NegotiationComms Lab 35: The Impossible Conversation: Negotiation: Positions vs Interests; interest-based negotiation versus position-based negotiation.Hayden RichardsMay 11, 2022
The Mark of the BeastHe stood in the hallway having stolen away from his cubicle. The doctor leaving the resus bay recognised him as the man from cubicle 23 awaiting a psychiatric review. Chris NicksonMay 5, 2018