Comms Lab: Angry people
Comms Lab 33: 5 Lessons the Ocean Taught Me How To Deal With Angry People
Tag emotional validation
Comms Lab: Validation
Comms Lab 32: How do you manage someone's emotions to access their best self? Here are 5 key micro-skills
Comms Lab: De-escalation
De-escalating Challenging Emotions in Others - A Battle-Tested Approach. The brain-based model simple enough to apply in the heat of the moment