Comms Lab: Episode 32
5 Skills for Validating Other’s Emotion to Access Their Best Self
How do you manage someone’s emotions to access their best self?
It can be hard, especially when they seem to be acting in an irrational way.
In this video, we review the five key micro-skills suggested by the communication skills literature to effectively validate and defuse strong emotion. Plus, the key skill that is essential to making all the others work.
Got feedback for me? Great! I’m always trying to make my videos better and more relevant. Let me know what you think in the comments section, or anonymously via jotform
0:00 – Why You Need to Access THEIR BEST SELF
1:57 – Naming the Emotion
2:01 – Normalising for the Population
2:08 – Understanding the Driver
2:15 – Respect, Praise and Appreciation
2:28 – Supportive Statements
2:36 – Explore
2:41 – Bonus: The Key to Effective Empathy
- Achor S. The Happiness Advantage: How a Positive Brain Fuels Success in Work and Life. 2018
- Richards H. NURSE acronym. 2022
A path to highly effective communication skills
Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.
Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids.