Comms Lab: Angry people
Comms Lab: Episode 33
5 Lessons the Ocean Taught Me How To Deal With Angry People
In this video, I share the 5 lessons that the ocean has taught me about how to deal with angry people.
Managing people who are in the grip of rage, frustration, fury, or any flavour of anger for that matter, is one the most unpleasant parts of my job, and I know I’m not alone. This video gives some practical suggestions for staying calm in the face of that.
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0:00 – Today the Ocean is Angry
0:40 – 1. Separate the Trigger From the Cause
2:30 – 2. Separate the Emotion from the Person
4:39 – 3. Your First Angle May NOT Be Your Best Angle
6:07 – 4. If You Have The Opportunity: PREPARE
7:06 – 5. Consider How You Can Align
9:26 – Summing it Up
References
Further reading
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Comms Lab
A path to highly effective communication skills
Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.
Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids. | LinkedIn |