Comms Lab: Angry people

Comms Lab: Episode 33

5 Lessons the Ocean Taught Me How To Deal With Angry People

In this video, I share the 5 lessons that the ocean has taught me about how to deal with angry people.

Managing people who are in the grip of rage, frustration, fury, or any flavour of anger for that matter, is one the most unpleasant parts of my job, and I know I’m not alone. This video gives some practical suggestions for staying calm in the face of that.

Got feedback for me? Great! I’m always trying to make my videos better and more relevant. Let me know what you think in the comments section, or anonymously via jotform


0:00 – Today the Ocean is Angry
0:40 – 1. Separate the Trigger From the Cause
2:30 – 2. Separate the Emotion from the Person
4:39 – 3. Your First Angle May NOT Be Your Best Angle
6:07 – 4. If You Have The Opportunity: PREPARE
7:06 – 5. Consider How You Can Align
9:26 – Summing it Up



References

Further reading


Cite this article as: Hayden Richards, "Comms Lab: Angry people," In: LITFL - Life in the FastLane, Accessed on December 8, 2022, https://litfl.com/comms-lab-angry-people/.

Comms Lab

A path to highly effective communication skills

Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids.

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