Comms Lab: Feedback that sticks
Comms Lab 17: How to Give Feedback that Actually Sticks. 5 specific ways to maximise the chance your feedback actually results in long term behavioural change
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Comms Lab: Preparation for De-escalation
Comms Lab 16: The KEY to De-escalating Aggressive Patients: PREPARATION. Prepare your mind, your staff and your environment
Comms Lab: Good Intentions
Comms Lab 15: Why Good Intentions Are Not Enough. Join Gatsby and me as we explore skills that defines the essence of good communication...
Comms Lab: The Humble Signpost
Comms Lab 14: 6 Ways the Humble Signpost Will Enhance Your Communication. Keep the toughest conversations on track, while simultaneously building trust