Comms Lab: Changing minds

Comms Lab: Episode 30

Changing Minds – How I Think About Goals and Priorities

How do you change someone’s mind? It’s probably the hardest thing you can attempt in any conversation. As healthcare professionals, we have to try and change people’s minds all the time. Yes – a lot of what we do is shared decision making, but sometimes, people think things, want things or believe things that are just not compatible with the care we can provide them.

In these situations, I’ve found it to be really valuable to have given careful consideration to my goals and priorities before I go into the conversation. That’s what this video is about.

Got feedback for me? Great! I’m always trying to make my videos better and more relevant. Let me know what you think in the comments section.

0:00 – What Exactly is Your Goal
0:29 – If You Walked into A Picture Framer
0:54 – 4 Questions
1:20 – 1. What is Your Goal?
1:43 – 2. What Are Your Priorities?
2:21 – 3. Which Goals Are Non-Negotiable?
2:55 – 4. What Are the Interests Behind Your Position?


Further reading


Comms Lab

A path to highly effective communication skills

Dr Hayden Richards LITFL Author Comms Lab

Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids. | LinkedIn |

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