Comms Lab

Dr Hayden Richards is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Comms Lab: Inter-professional Communication

Hayden shares all the lessons learned about how to communicate well as a health care professional focusing on inter-professional communication and conflict management

Comms Lab: The path to highly effective communication skills

Hayden shares all the lessons learned about how to communicate well as an emergency doctor, and a human being:

Highly effective communicators are not distinguished by their KNOWLEDGE of communication skills. They are distinguished by their ability to APPLY those skills. And while gaining knowledge is relatively easy, acquiring skills can be hard.

In the Comms Lab, we focus on creating the perfect environment for the rapid acquisition and consolidation of effective communication skills. Our area of specialty is “The Difficult Conversation”. We aim to provide a truly safe, low stakes environment in which to learn and practice the toughest conversations.

Just like any laboratory, in order to the most out of Comms Lab, it’s best to get oriented before you get to work. In this video, we’ll give you the tour.

Author Publications


Alphabetical list of references and readings from the Comms Lab series

Articles and publications