Comms Lab: Don’t-Know-Mind

Comms Lab: Episode 34

The Impossible Conversation: Changing Minds with Don’t-Know-Mind

It’s hard to admit when you don’t know something, especially when you’re actually trying to change someone else’s mind about something… ESPECIALLY when you’re convinced that the other person is COMPLETELY WRONG!.

And yet, embracing your own ignorance may actually be the most effective way to change that person’s mind… Counter-intuitive? Yes. But surprisingly effective? Definitely.

Got feedback for me? Great! I’m always trying to make my videos better and more relevant. Let me know what you think in the comments section, or anonymously via jotform

0:00 – What’s a …., a …. and a …. got to do with changing minds?
0:44 – 1. The Unread Library
1:36 – 2. The Black Box
3:41 – 3. The Flush Toilet
5:15 – How do we Apply This (EXAMPLES)
6:13 – Why Bother?


Further reading


Comms Lab

A path to highly effective communication skills

Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids. | LinkedIn |

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.