Comms Lab: Episode 34
The Impossible Conversation: Changing Minds with Don’t-Know-Mind
It’s hard to admit when you don’t know something, especially when you’re actually trying to change someone else’s mind about something… ESPECIALLY when you’re convinced that the other person is COMPLETELY WRONG!.
And yet, embracing your own ignorance may actually be the most effective way to change that person’s mind… Counter-intuitive? Yes. But surprisingly effective? Definitely.
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0:00 – What’s a …., a …. and a …. got to do with changing minds?
0:44 – 1. The Unread Library
1:36 – 2. The Black Box
3:41 – 3. The Flush Toilet
5:15 – How do we Apply This (EXAMPLES)
6:13 – Why Bother?
- Wilson RA, Keil F. The Shadows and Shallows of Explanation. Minds and Machines 1998; 8: 137–159
- Boghossian P, Lindsay J. How to Have Impossible Conversations: A Very Practical Guide. 2019
A path to highly effective communication skills
Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.
Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids.