Comms Lab: Episode 12
Why Getting Better at Difficult Conversations May Be Easier (and More Valuable) Than You Think…
When I first started working to improve my ability to have difficult conversations as an emergency doctor, I didn’t realise the enormous leverage these skills would give me, or how quickly I would be able to start putting those skills into action.
I figured there was probably an endless variety of difficult conversations, and that would effectively require an endless variety of approaches.
And yet, as I delved into the literature, I found that there were common elements across all kinds of difficult conversation, meaning that there was actually a reliable blueprint that could be applied to any communication challenge.
In this video, I lay out this blueprint in detail, and discuss the skills that support it.
You’ll have to forgive my guitar playing – hopefully the metaphor is useful!
Gatsby the black lab has a brief cameo – see if you can spot him:)
0:12 – It’s 1999…
1:27 – “You only need 4 chords.”
2:30 – The Basic Blueprint
2:59 – “You gotta add some rhythm, dude.”
3:29 – Structuring Skills
3:35 – “You need some soul, man.”
3:54 – Skills for Responding to Emotion
4:14 – Putting it all together
5:24 – The Bottom Line
6:18 – “Do I look cool?”
The Basic Blueprint
|1||Get the Setting right|
|2||Set the Agenda early|
|3||Prioritise Information Gathering over Information Giving|
|4||Move towards a Shared Understanding through dialogue|
|5||Always agree on a Plan|
- Only 4 Chords. The Axis Of Awesome 2011
- Comms Lab with Hayden Richards on YouTube
- Sunday Synapse Newsletter
A path to highly effective communication skills