Comms Lab: Episode 27
PATHOS: Build Trust at the Level of Emotion
In this week’s video, we take a deep dive into Aristotle’s ancient concept of PATHOS… specifically: how we can build trust at the level of emotion. As with the previous video on ETHOS, we’ll also take a look at the potential pitfalls of PATHOS, and of course, how to avoid them.
This concept has proven extremely powerful for me when applied to any level of interaction, from one-on-one conversations, to small group debriefings, to presentations in front of a large audience.
I hope you find the same.
0:00 – Introducing PATHOS
0:38– A Personal Story: PATHOS to the Rescue!
2:00 – 3 Valuable Lessons
2:36 – Connecting at the Interpersonal Level
3:17 – Pitfall 1: The Principle of Neutrality
3:52 – Pitfall 2: Forgetting the Mission
4:48 – Pitfall 3: Getting Overwhelmed
5:30 – Pitfall 4: Excessive or Inappropriate Self-Disclosure
- Richards H. ETHOS, PATHOS, LOGOS – 3 Ancient Ideas to Build Trust and Connect
- Richards H. ETHOS: Leverage Your Skills to Build Trust… & Avoid the Pitfalls
- Richards H. PATHOS: Build Trust at the Level of Emotion
- Richards H. LOGOS: Leverage Logic to Make Your Point
A path to highly effective communication skills
Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.
Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids.