Comms Lab 34: The Impossible Conversation: Changing Minds with Don't-Know-Mind. The unread library; black box and flush toilet...
Comms Lab 33: 5 Lessons the Ocean Taught Me How To Deal With Angry People
Comms Lab 32: How do you manage someone's emotions to access their best self? Here are 5 key micro-skills
Comms Lab 31: "The Impossible Conversation" - 5 Strategies to Manage Your Emotions During a Difficult Conversation
Dr Laura Rock describes how a simple emotion response tool, GIVE, can be used to help us connect, understand, and support one another. This is even more important during the COVID-19 pandemic.