Comms Lab: Graded Assertiveness

Comms Lab: Episode 40

Graded Assertiveness: What’s the Best Approach?

Sometimes, to get something done, or to get someone to stop doing something, you need to use Graded Assertiveness.

A lot of people have heard of Graded Assertiveness, but I’ve found that surprisingly few have a reliable, structured approach to delivering it. In this video, I compare two models (PACE vs CUSS) and give my thoughts on what works best in the real world.

Got feedback for me? Great! I’m always trying to make my videos better and more relevant. Let me know what you think in the comments section, or anonymously via jotform


P – PROBE
A – ALERT
C – CHALLENGE
E – EMERGENCY


C – CONCERN
U – UNCERTAIN also unusual, uncertain, uncomfortable
S – SAFETY
S – STOP


0:00 – Graded Assertiveness: 2 Models
0:27 – PACE
1:31 – CUSS
2:27 – Summary and My Thoughts



References

Further reading

More from the Comms Lab


Cite this article as: Hayden Richards, "Comms Lab: Graded Assertiveness," In: LITFL - Life in the FastLane, Accessed on July 2, 2022, https://litfl.com/comms-lab-graded-assertiveness/.

Comms Lab

A path to highly effective communication skills

Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids.

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