Comms Lab: the micro-yes

Comms Lab: Episode 23

Difficult Feedback: How to START the Conversation

How do you start the conversation when you want to give someone feedback… difficult feedback? What are the exact words you should use? How do you avoid a freak-out, in both yourself and the other person.

In this video, we take a deep dive into the skill of eliciting the “Micro-yes“, a concept introduced by Tania Luna and LeeAnn Renninger of LifeLabs Learning in their book, The Leader Lab.

Got a different take on this? Great – I’d love to see your feedback. Put it in the comments section below.

0:00 – The Hardest Part: Just Getting Started.
0:44 – Two Wonderful People, One Awesome Book
1:05 – Eliciting the Micro-yes
1:24 – Micro-Yes = Signpost
1:55 – Micro-Yes = Empowerment
2:10 – Responding to a Micro-No
3:10 – Pitfall: Don’t Overdo It


Articles and publications

Further reading


Comms Lab

A path to highly effective communication skills

Hayden is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.

Hayden is also an avid but terrible surfer, ad hoc gardener, and dad to two awesome kids. | LinkedIn |

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.