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Tag Communication
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Respect

The Top 5 most important things I've learned about how to express Respect, Praise and Appreciation; and how we can integrate these skills into our work and life.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Name the Emotion

Respond to Emotion by Naming It. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Structure

Structure Difficult Conversations. Adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: The Strong Finish

Getting started in a difficult conversation, is at least half the battle. Here are the 3 most valuable strategies for navigating the back half of any difficult conversation.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: The Good Start

Often the hardest part of any difficult conversation is just getting started. In the time-pressured world of healthcare, embarking on a difficult conversation is a particularly daunting prospect.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: De-escalation

De-escalating Challenging Emotions in Others - A Battle-Tested Approach. The brain-based model simple enough to apply in the heat of the moment
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Reframing

Hayden Richards discusses the cognitive-emotional skill of reframing, and why he believes it is the unsung hero of communication skills
SMACC 2019 orange career wellbeing 340

Grief and Loss

Liz Crowe gives sage advice about dealing with grief and loss in the critical care setting, for both relatives and health care professionals.