Psychological Safety and Simulation

OVERVIEW

Psychological safety is the perception of the consequences of taking interpersonal risks in a given group context (Edmondson et al, 1999; Edmondson, 2018).

  • High psychological safety is present when an individual feels they can speak their mind without fear of ridicule, embarrassment, or punishment and that there is mutual respect and trust among the team.
  • At any given time different members of a group may experience different levels of psychological safety

Psychological safety is required for:

  • effective team interactions
  • effective debriefing

PRE-CONDITIONS FOR PSYCHOLOGICAL SAFETY

Pre-conditions for psychological safety relate to (Kolbe et al, 2019):

  • Pre-brief 
  • Individual characteristics
  • Team characteristics
  • Organisational characteristics

Pre-brief (creating the “Safe Container” – Rudolf et al, 2014)

  • Introductions (faculty and participants)
  • Basic assumption: everyone is trying their best (treat with positive regard)
  • Fiction contract (treat the simulation as though it were real)
  • Confidentiality
  • Not an assessment (focus on learning, not “success”)
  • Normalise mistakes (“growth mindset”: mistakes are how we learn)
  • Orientation to Objectives, Session plan, and simulation environment

Individual characteristics

  • Proactive personality (engages regardless of external forces)
  • Emotional stability (calm, relaxed, and stable)
  • Learning orientation (focuses on learning new skills not high performance)

Team characteristics

  • Inclusive leadership (invites and appreciates contributions of others)
  • Peer support
  • Trust 
  • Mutual respect
  • Work design characteristics – role clarity, interdependence, and autonomy

Organisational characteristics

  • Just culture (as opposed to a blame culture) and supportive work context
  • High quality relationships
  • Commitment-based human resources practices

Note if any of the pre-conditions are lacking, they may override any of the others (e.g. a well delivered brief may snot offset a toxic workplace culture).

ACTIONS THAT MAINTAIN PSYCHOLOGICAL SAFETY

Numerous actions can contribute to psychological safety during simulation (Kolbe et al, 2019). 

  • They include:
    • Explicit strategies – verbal communication strategies
    • Implicit strategies – attitudes and non-verbal behaviours
  • They occur:
    • Before debriefing
    • During debriefing
    • After debriefing

Explicit strategies (Kolbe et al, 2019):

Before the debriefDuring the debriefAfter the debrief

Clarify expectations

Commit to confidentiality and transparency

Commit to respectful behaviour

Inclusive language
Attend to logistics
Turn taking

Validation and apology if concerns about realism expressed

Open-ended questions (demonstrate curiosity)

Show appreciation (“thanks for that”)
Normalise by helping to understand why challenging
Demonstrate vulnerability (e.g. through stories)

Active listening and paraphrasing

Verbal sign-posting

Help learners by being directive when needed
Invite feedback to show genuine interest in improvement

Offer and provide emotional support

At end of debrief apologise if not enough time and arrange for follow up discussion
*Note that some factors apply to more than one category

Implicit strategies (Kolbe et al, 2019):

Before debriefDuring debriefAfter debrief
Private and quiet environment

Arrive early and start on time

Arrange seats in a circular manner

Ensure co-facilitators are across from one another (integrated and able to see all participants)
Be mindful of timing

Demonstrate behavioural integrity (“walk the talk”)

Convey empathy by mirroring

Pause to listen after questions

Use positive affect and eye contact

Positive regard

Use open ended questions (not GWITs – “guess what I am thinking” questions)

Hold learner in positive regard (belief that learners are doing their best and want to learn)

Avoid negative behaviours that convey:
– Contempt (e.g. eye roll, sarcasm)
– Belligerent (e.g. “do not interrupt me”)
– Domination (e.g. patronising behaviour, invalidation)
– Defensiveness (e.g. folded arms, “yes, but”)

Do not complain about others not present
At end see participants off and give them time to leave

Do not dispose of debrief notes while participants are present

Respect confidentiality
*Note that some factors apply to more than one category

BREACHES OF PSYCHOLOGICAL SAFETY IN SIMULATION

Kolbe et al (2019) also describe strategies for managing breaches of psychological safety in simulation. When a breach in psychological safety occurs, individuals:

  • Will not feel safe to take risks (such as speak up or attempt actions where they may fail)
  • Engage in face saving behaviours (e.g. withdrawal from participation, reluctance to ask for help or disclose errors, and tendency to obscure critique)
  • View ambiguous stimuli as threats

Suspect a breach in psychological safety during a debrief when participants:

  • “go quiet” (especially if usually engaged and contributes to discussions)
  • Become “defensive” or “hostile”
  • Complain about realism of the simulation
  • Avoid eye contact
  • Start arguing or criticising others

Address a breach in psychological safety by:

  • Recognise the breach
  • Reframe the learner’s behaviour as a rational response to to their own perceptions
  • Change your debriefing behaviour as a “first line treatment” (rather labelling the learner as a “difficult person”, etc)
  • Respond with explicit and implicit reactions:
    • Project a positive affect
    • Validate and normalise the learner’s response
    • Apologise
    • Name the dynamic, where appropriate – i.e. draw conversation to the here and now and attend to patterns present in the moment; name and validate the pattern calmly and with positive regard
  • Debrief the debrief afterward and arrange appropriate follow up (e.g. speak with and support distressed participants)

TIPS AND TRAPS

Based on advice from Jenny Rudolf (Debrief2Learn, 2017)

  • Show psychological safety rather than claiming it (“walk the walk”, don’t just “talk the talk”)
    • Psychological safety is in the eye of the beholder, what is safe for one person may not be for another
    • Do not say “this is a safe learning environment” – it is OK to say they we are striving for or committed to creating a safe learning environment
  • Top three strategies for debriefers to maintain psychological safey:
    • Transparency – signpost where the conversation is going
    • Vulnerability – empathise with the challenge faced by learners and share stories from your own experience in similar situations where you made mistakes
    • Humour – telling humorosu stories that illustrates the facilitator’s “human-ness” in everyday language can be helpful (be careful with humour – avoid causing offense, being overly self-deprecating, or distracting from learning points)

Many of the principles of psychological safety for simulation debriefing also apply to clinical debriefing, which can be even more challenging because:

  • Relates to actual, rather than simulated, clinical practice
  • Greater time pressure
  • Less controlled environment

REFERENCES AND LINKS

FOAM and web resources

Journal articles

  • Edmondson A. Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly. 1999; 44(2):350-383. [article]
  • Edmondson, AC. The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. Wiley, 2018. [Google books]
  • Kolbe M, Eppich W, Rudolph J, et al. Managing psychological safety in debriefings: a dynamic balancing act. BMJ Stel 2020;6:164–171. [abstract]
  • Rudolph JW, Raemer DB, Simon R. Establishing a safe container for learning in simulation: the role of the presimulation briefing. Simul Healthc. 2014;9(6):339-49. [pubmed]
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SMILE

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Chris is an Intensivist and ECMO specialist at the Alfred ICU in Melbourne. He is also the Innovation Lead for the Australian Centre for Health Innovation at Alfred Health and Clinical Adjunct Associate Professor at Monash University. He is a co-founder of the Australia and New Zealand Clinician Educator Network (ANZCEN) and is the Lead for the ANZCEN Clinician Educator Incubator programme. He is on the Board of Directors for the Intensive Care Foundation and is a First Part Examiner for the College of Intensive Care Medicine. He is an internationally recognised Clinician Educator with a passion for helping clinicians learn and for improving the clinical performance of individuals and collectives.

After finishing his medical degree at the University of Auckland, he continued post-graduate training in New Zealand as well as Australia’s Northern Territory, Perth and Melbourne. He has completed fellowship training in both intensive care medicine and emergency medicine, as well as post-graduate training in biochemistry, clinical toxicology, clinical epidemiology, and health professional education.

He is actively involved in in using translational simulation to improve patient care and the design of processes and systems at Alfred Health. He coordinates the Alfred ICU’s education and simulation programmes and runs the unit’s education website, INTENSIVE.  He created the ‘Critically Ill Airway’ course and teaches on numerous courses around the world. He is one of the founders of the FOAM movement (Free Open-Access Medical education) and is co-creator of litfl.com, the RAGE podcast, the Resuscitology course, and the SMACC conference.

His one great achievement is being the father of two amazing children.

On Twitter, he is @precordialthump.

| INTENSIVE | RAGE | Resuscitology | SMACC

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