SMILE2: Better Healthcare
SMILE2 is a collection of pages featuring overviews of important and interesting topics relevant to clinical education, improving the performance of healthcare individuals and organisations, and improving the outcomes of patient care.
- S – science & safety
- M – mind & mastery
- I – innovation & improvement
- L – learning & leadership
- E – education & ergonomics
The scope of topics is varied and includes psychology (especially cognitive, educational and organisational psychology), human factors, patient safety and quality improvement, innovation, leadership and management, and all the myriad aspects of health professional education.
Collections
Andrew Dean: Mindfulness
- 001: an introduction
- 002: the terminology of stress
- 003: Airway, Breathing…
- 004: sure, but does it work?
- 005: down the rabbit hole
- 006: tools for transitions
- 007: it’s all in your imagination
- 008: signal to Noise
- 009: waiting to arise
- 010: the mechanics of mindfulness
- 011: ocean explorations
- 012: teacher training
- 013: the right frame
- 014: COVID stillness
- 015: mindfulness, then and now
- 016: mindfulness 102
Hayden Richards: Comms Lab and the art of communication
- 001 – Why Are Some Conversations More Difficult Than Others?
- 002 – Reframing: The Ultimate Cognitive-Emotional Superpower?
- 003 – De-escalating Challenging Emotions – A Battle-tested Approach
- 004 – How to Get Any Difficult Conversation Off to A Good Start
- 005 – Finish Well in any Difficult Conversation
- 006 – Why Adding Structure Will Completely Change Your Difficult Conversations
- 007 – Respond to Emotion by Naming It
- 008 – Respond to Emotion by Understanding the Driver
- 009 – 5 Things I’ve Learned About Using Respect, Praise and Appreciation to Build Relationships in the ED
- 010 – What’s a Supportive Statement, and Why is it the Only Thing That Helps Sometimes?
- 011 – Defusing strong emotions – how to consolidate your gains by exploring their story.
- 012 – Why Getting Better at Difficult Conversations May Be Easier (and More Valuable) Than You Think
- 013 – The Commonest Mistake in Responding to Emotion
- 014 – 6 Ways the Humble Signpost Will Enhance Your Communication
- 015 – Why Good Intentions Are Not Enough
- 016 – The KEY to De-escalating Aggressive Patients: PREPARATION
- 017 – How to Give Feedback that Actually Sticks
- 018 – Communication Skills for Difficult Conversations: EXAMPLES
- 019 – 5 Ways: How I Supercharged my Productivity with Better Communication Skills
- 020 – Be a Better Listener. How?
- 021 – Does it really take more time to be kind?
- 022 – How to PREPARE for any Difficult Feedback Conversation
- 023 – Difficult Feedback: How to START the Conversation
- 024 – The Power of BECAUSE
- 025 – ETHOS, PATHOS, LOGOS – 3 Ancient Ideas to Build Trust & Connect
- 026 – ETHOS: Leverage Your Skills to Build Trust… & Avoid the Pitfalls
- 027 – PATHOS: Build Trust at the Level of Emotion
- 028 – LOGOS: Leverage Logic to Make Your Point
- 029 – “The Impossible Conversation” – How to Change Someone’s Mind
- 030 – Changing Minds – Goals and Priorities
- 031 – 5 Strategies to Manage Your Emotions During a Difficult Conversation
- 032 – 5 Skills for Validating Other’s Emotion to Access Their Best Self
- 033 – Dealing With Angry People – What the Ocean Taught Me
- 034 – The Impossible Conversation: Changing Minds with Don’t-Know-Mind
- 035 – Negotiation: Positions vs Interests
- 036 – Negotiation: Partners or Adversaries
- 037 – Mastering the Phone Referral: Comparing Structured Approaches
- 038 – Mastering the Phone Referral: 5 Things You Must Understand BEFORE You Call
- 039 – Dealing With Referral Pushback: 5 Simple Strategies
- 040 – Graded Assertiveness: What’s the Best Approach?
- 041 – Breaking Bad News – The Hardest Conversation of All
- 042 – I-Messages: A Tool for Conflict Management at Work
- 043 – How to Manage a Micro-Manager – Part A
- 044 – How to Manage a Micro-Manager – Part B
- 045 – Tips for your next Job Interview
- 046 – SCARF: The Greatest Communication Tool You’ve Never Heard Of…?
- 047 – Advocacy Inquiry – A Rapid Explainer
George Douros: The trouble with…
Andrew Tabner: Thoughts…
SMILE2
- Better people make better doctors – Tane Eunson
- Bully For You
- Burnout
- Change leadership
- Cognitive Aids in Healthcare – David Borshoff
- Cognitive Load Theory
- Cognitive rigidity
- Cognitive Theory of Multimedia Learning
- Collective competence
- Communication in a Crisis
- Connecting through COVID- A documentary
- Crisis Resource Management
- Critical Thinking
- Deliberate Practice
- Elaboration and Elaborative Interrogation
- Evidence based medicine
- Five Lessons Learned
- Fundamental attribution error
- Gizmo idolatry
- How to ace a consultant interview – Clare Skinner
- In situ Simulation
- Learning from failure
- Learning by spaced repetition
- Managing the Busy ED – and Part II
- Medical Error (Industry perspective) Tane Eunson
- Mindfulness and the Emergency Clinician with A/Prof Andrew Dean
- Reading to learn
- Speaking Up
- Trainees with Difficulties
- Unlearning
- Vaccination Hesitancy
- Working with the ED Admitting Officer
- WRAP decision making approach
Wellness, Well-being and Resillience
- Those we carry (@BrowOfJustice)
- Laws for the Navigation of Life – Peter Safar
- A Letter to a Young Emergency Doctor – Dr Mike Cameron
- Night shift and paying it forward; and Follow up
- Let There be Light
- Making a bad thing good
- Nightland – A Tribute
- On becoming a doctor – Akmez Latona
- Medicine, mindfulness, movement, mental (ill)health and creativity – Elizabeth Winson
- The Brightest Flame – Deb Chalmers
Social Media
SMILE 2
Better Healthcare