Comms Lab 41: Breaking Bad News: The Hardest Conversation of All. The SPIKES framework and Dr Rob Buckman
Bad news has been defined as “any information which adversely and seriously affects an individual's view of his or her future” (Baille et al, 2000). Effective communication doesn't happen by chance, it requires a systematic, considered approach
Comms Lab 16: The KEY to De-escalating Aggressive Patients: PREPARATION. Prepare your mind, your staff and your environment
Comms Lab 15: Why Good Intentions Are Not Enough. Join Gatsby and me as we explore skills that defines the essence of good communication...
Comms Lab 14: 6 Ways the Humble Signpost Will Enhance Your Communication. Keep the toughest conversations on track, while simultaneously building trust
Comms Lab 13: The Commonest Mistake in Responding to Emotion. Reviewing the Empathy Killer, The Pause and the magic of silence
Comms Lab 12: Why Getting Better at Difficult Conversations May Be Easier (and More Valuable) Than You Think...
Defusing strong emotions - how to consolidate your gains by exploring their story. Fifth video in a series on the NURSE acronym
What is a Supportive Statement, and Why is it the Only Thing That Helps Sometimes? Fourth video in a series on the NURSE acronym
The Top 5 most important things I've learned about how to express Respect, Praise and Appreciation; and how we can integrate these skills into our work and life.
Respond to Emotion by Understanding the Driver. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Respond to Emotion by Naming It. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.