Bad news has been defined as “any information which adversely and seriously affects an individual's view of his or her future” (Baille et al, 2000). Effective communication doesn't happen by chance, it requires a systematic, considered approach
Comms Lab 14: 6 Ways the Humble Signpost Will Enhance Your Communication. Keep the toughest conversations on track, while simultaneously building trust
The Top 5 most important things I've learned about how to express Respect, Praise and Appreciation; and how we can integrate these skills into our work and life.
Respond to Emotion by Understanding the Driver. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Respond to Emotion by Naming It. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.