Comms Lab: Structure
Structure Difficult Conversations. Adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations
Tag Breaking Bad News
Comms Lab: The Strong Finish
Getting started in a difficult conversation, is at least half the battle. Here are the 3 most valuable strategies for navigating the back half of any difficult conversation.
Comms Lab: The Good Start
Often the hardest part of any difficult conversation is just getting started. In the time-pressured world of healthcare, embarking on a difficult conversation is a particularly daunting prospect.
Comms Lab: Reframing
Hayden Richards discusses the cognitive-emotional skill of reframing, and why he believes it is the unsung hero of communication skills
Comms Lab: Difficult Conversations
Why are Some Conversations More Difficult Than Others? Life is full of difficult conversations - more than we'd care to admit... especially if we include the ones we avoid.
OSCE: Breaking Bad News – ICH
OSCE 18: Breaking Bad News (ICH). OSCEs done by recent fellows at a high level to provide an example of a good pass and additional advice on providing a framework to answer the scenarios.
OSCE: Breaking Bad News – AAA
OSCE 7: Breaking bad news - AAA. OSCEs done by recent fellows at a high level to provide an example of a good pass and additional advice on providing a framework to answer the scenarios.