Comms Lab: Preparation is key
Comms Lab 22: Giving difficult feedback can be REALLY SCARY. A 6 item checklist to help you PREPARE for ANY Difficult Feedback Conversation
Tag De-escalation
Comms Lab: Be Kind
Comms Lab 21: Does it really take more time to be kind? We take a deep dive into the skill of responding to emotional cues
Comms Lab: Listen
Comms Lab 20: Be a Better Listener. But, How? The mirror principle and Never Split the Difference, by Chris Voss.
Comms Lab: Supercharge Productivity
Comms Lab 19: Communication Skills for Difficult Conversations - 5 Ways to supercharge your Productivity with Better Communication Skills
Comms Lab: The Micro Skills
Comms Lab 18: Communication Skills for Difficult Conversations - The Actual Skills. Indexed toolbox of communication skills for difficult conversations.
Comms Lab: Feedback that sticks
Comms Lab 17: How to Give Feedback that Actually Sticks. 5 specific ways to maximise the chance your feedback actually results in long term behavioural change
Comms Lab: Preparation for De-escalation
Comms Lab 16: The KEY to De-escalating Aggressive Patients: PREPARATION. Prepare your mind, your staff and your environment
De-escalation
De-escalation: Determine if safe for medical intervention. Determine cause - usually delirium with an underlying medical cause, substance abuse or withdrawal or psychiatric disorders