Comms Lab: Episode 18
Communication Skills for Difficult Conversations – The Actual Skills.
This video is designed to be a user-friendly, indexed toolbox of communication skills for difficult conversations.
Each micro skill is labelled in the timeline and also in the index below. Feel free to navigate directly to the skill you want to review for a succinct definition and one or two examples.
|Time||No.||Microskill (with Comms Lab links)|
|0:51||1||Establish the Shared Agenda|
|3:28||4||Other types of Questions|
Ideas, Concerns, Expectations
|5:20||6d||Parking until Later|
Skills for Responding to Emotion
|7:11||10a||Name the Emotion|
|7:15||10b||Normalising for the population|
|7:24||10c||Understand the Driver|
|7:31||10d||Respect, Praise, Appreciation|
|7:45||10f||Explore the story|
|8:00||11||Chunk & Check|
A path to highly effective communication skills