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Tag Difficult Conversations
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Name the Emotion

Respond to Emotion by Naming It. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Structure

Structure Difficult Conversations. Adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: The Strong Finish

Getting started in a difficult conversation, is at least half the battle. Here are the 3 most valuable strategies for navigating the back half of any difficult conversation.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: The Good Start

Often the hardest part of any difficult conversation is just getting started. In the time-pressured world of healthcare, embarking on a difficult conversation is a particularly daunting prospect.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: De-escalation

De-escalating Challenging Emotions in Others - A Battle-Tested Approach. The brain-based model simple enough to apply in the heat of the moment
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Reframing

Hayden Richards discusses the cognitive-emotional skill of reframing, and why he believes it is the unsung hero of communication skills