Comms Lab: Understand the Driver
Respond to Emotion by Understanding the Driver. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Tag Difficult Conversations
Comms Lab: Name the Emotion
Respond to Emotion by Naming It. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Comms Lab: Structure
Structure Difficult Conversations. Adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations
Comms Lab: The Strong Finish
Getting started in a difficult conversation, is at least half the battle. Here are the 3 most valuable strategies for navigating the back half of any difficult conversation.
Comms Lab: The Good Start
Often the hardest part of any difficult conversation is just getting started. In the time-pressured world of healthcare, embarking on a difficult conversation is a particularly daunting prospect.
Comms Lab: De-escalation
De-escalating Challenging Emotions in Others - A Battle-Tested Approach. The brain-based model simple enough to apply in the heat of the moment
Comms Lab: Reframing
Hayden Richards discusses the cognitive-emotional skill of reframing, and why he believes it is the unsung hero of communication skills
Comms Lab: Difficult Conversations
Why are Some Conversations More Difficult Than Others? Life is full of difficult conversations - more than we'd care to admit... especially if we include the ones we avoid.