Comms Lab: Listen
Comms Lab 20: Be a Better Listener. But, How? The mirror principle and Never Split the Difference, by Chris Voss.
Tag Difficult Conversations
Comms Lab: Supercharge Productivity
Comms Lab 19: Communication Skills for Difficult Conversations - 5 Ways to supercharge your Productivity with Better Communication Skills
Comms Lab: The Micro Skills
Comms Lab 18: Communication Skills for Difficult Conversations - The Actual Skills. Indexed toolbox of communication skills for difficult conversations.
Comms Lab: Feedback that sticks
Comms Lab 17: How to Give Feedback that Actually Sticks. 5 specific ways to maximise the chance your feedback actually results in long term behavioural change
Comms Lab: Preparation for De-escalation
Comms Lab 16: The KEY to De-escalating Aggressive Patients: PREPARATION. Prepare your mind, your staff and your environment
Comms Lab: Good Intentions
Comms Lab 15: Why Good Intentions Are Not Enough. Join Gatsby and me as we explore skills that defines the essence of good communication...
Comms Lab: The Humble Signpost
Comms Lab 14: 6 Ways the Humble Signpost Will Enhance Your Communication. Keep the toughest conversations on track, while simultaneously building trust
Comms Lab: The Commonest Mistake
Comms Lab 13: The Commonest Mistake in Responding to Emotion. Reviewing the Empathy Killer, The Pause and the magic of silence
Comms Lab: Getting Better
Comms Lab 12: Why Getting Better at Difficult Conversations May Be Easier (and More Valuable) Than You Think...
Comms Lab: Explore the story
Defusing strong emotions - how to consolidate your gains by exploring their story. Fifth video in a series on the NURSE acronym
Comms Lab: Supportive Statements
What is a Supportive Statement, and Why is it the Only Thing That Helps Sometimes? Fourth video in a series on the NURSE acronym
Comms Lab: Respect
The Top 5 most important things I've learned about how to express Respect, Praise and Appreciation; and how we can integrate these skills into our work and life.