Often the hardest part of any difficult conversation is just getting started. In the time-pressured world of healthcare, embarking on a difficult conversation is a particularly daunting prospect.
De-escalating Challenging Emotions in Others - A Battle-Tested Approach. The brain-based model simple enough to apply in the heat of the moment
Hayden Richards discusses the cognitive-emotional skill of reframing, and why he believes it is the unsung hero of communication skills
Why are Some Conversations More Difficult Than Others? Life is full of difficult conversations - more than we'd care to admit... especially if we include the ones we avoid.