Respond to Emotion by Naming It. The NURSE acronym represents a series of well-studied skills for responding to emotion - a valuable toolkit for empathy.
Structure Difficult Conversations. Adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations
Getting started in a difficult conversation, is at least half the battle. Here are the 3 most valuable strategies for navigating the back half of any difficult conversation.
Often the hardest part of any difficult conversation is just getting started. In the time-pressured world of healthcare, embarking on a difficult conversation is a particularly daunting prospect.
De-escalating Challenging Emotions in Others - A Battle-Tested Approach. The brain-based model simple enough to apply in the heat of the moment
Hayden Richards discusses the cognitive-emotional skill of reframing, and why he believes it is the unsung hero of communication skills
Why are Some Conversations More Difficult Than Others? Life is full of difficult conversations - more than we'd care to admit... especially if we include the ones we avoid.