Comms Lab: the micro-yes
Comms Lab 23: Difficult Feedback: How to START the Conversation. In this video, we take a deep dive into the skill of eliciting the "Micro-yes"
Dr Hayden Richards is an emergency physician at University Hospital Geelong and a senior lecturer at Deakin University, Geelong. He is somewhat obsessed with the science and art of effective communication, and in particular: difficult conversations. He believes that we can all get better at having difficult conversations, and that the process of learning to do so can be seriously fun.