Comms Lab Hayden Richards LITFL 340 4
Comms Lab: Structure

Structure Difficult Conversations. Adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations

Comms Lab Hayden Richards LITFL 340 4
Comms Lab: The Good Start

Often the hardest part of any difficult conversation is just getting started. In the time-pressured world of healthcare, embarking on a difficult conversation is a particularly daunting prospect.