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Tag communication tool
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: the micro-yes

Comms Lab 23: Difficult Feedback: How to START the Conversation. In this video, we take a deep dive into the skill of eliciting the "Micro-yes"
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Be Kind

Comms Lab 21: Does it really take more time to be kind? We take a deep dive into the skill of responding to emotional cues
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: Listen

Comms Lab 20: Be a Better Listener. But, How? The mirror principle and Never Split the Difference, by Chris Voss.
Comms Lab Hayden Richards LITFL 340 4

Comms Lab: The Micro Skills

Comms Lab 18: Communication Skills for Difficult Conversations - The Actual Skills. Indexed toolbox of communication skills for difficult conversations.